PRE ORDER

* Note that if you add a PRE ORDER item to your basket it will require up to 14 days extra delivery time to be delivered in addition to the delivery timeframe stated when you checkout your entire order. PRE ORDER items may arrive sooner than 14 days but be prepared to wait up to 14 days extra.*

Please also allow up to 3 days extra for all orders to be processed and packed in addition to the delivery timeframe stated aswell as any PRE ORDER timeframe that may be applicable to your order.

FURTHER ADVICE & INFORMATION

If an item you have added to your basket does not say ‘PRE ORDER’ it means we already have that item in stock meaning it will be delivered along with the rest of your order items that are in stock in line with the guideline delivery timeframes stated at checkout.

However, if you have a mixture of PRE ORDER items along with available stock items (items that do not say PRE ORDER) in your basket this means your expected delivery will be the timeframe stated at checkout along with the additional PRE ORDER delivery timeframe which is up to 14 days extra, also allowing up to 3 days order processing time. 


PRE ORDER TIMEFRAME

**PRE ORDER items may arrive sooner than 14 days. The 14 days is the maximum time we expect the items to take for your order in addition to your delivery timeframe. If you cannot wait up to 14 days for PRE ORDER item(s) we advise you order in stock items (items without a PRE ORDER label) or keep checking until you see what you want in stock again.**

 

You will know if an item is in stock because it will not say PRE ORDER next to it.

 

URGENTLY NEED PARTICULAR ITEMS?

**If your basket contains a mixture of in stock items and PRE ORDER items but you do not wish to wait up to 14 days extra for the PRE ORDER items, we recommend you placing 2 separate orders; 1 order containing in stock items so you can receive them in line with the normal timeframe stated at checkout, and a 2nd order containing any PRE ORDER items you do not mind waiting up to 14 days extra for.**


 
CONTACT US

Feel free to contact us while waiting for your PRE ORDER items if you have any inquiries as we understand you will be waiting and may want updates. If you contact us and do not hear back immediately please be patient as Customer services may be working through multiple requests, but rest assured your order will still be on the way. Unless we email you stating otherwise, you do not need to do anything.
See our ‘Contacting Customer Services’ page at the bottom of our website to get in contact!