Terms & Conditions
Here you will find the terms & conditions along with any other essential information about SELTORA and our processes.
Shipping-
***We are now delivering to locations not just within the UK but also outside of the UK. All delivery timeframes will be stated during checkout.
All UK orders are tracked. Orders over a certain threshold may require a signature. Orders made to be delivered outside of the UK will either be tracked, signed for, or in some cases both.
* Note that if you add a PRE ORDER item to your basket it will require up to 14 days extra delivery time to be delivered in addition to the delivery timeframe stated when you checkout your entire order. PRE ORDER items may arrive sooner than 14 days but be prepared to wait up to 14 days extra.*
All orders should arrive in line with the timeframes stated at check out. Please allow up to 3 working days in addition to your delivery timeframe for your order to be prepared and dispatched! If you have any concerns for a due or late order please contact customer services. Also feel free to contact customer services throughout your expected order arrival time.
Please be aware there may be delays with deliveries and in rare cases delivery couriers may lose deliveries or make other mistakes. We do not expect these instances to occur but in the event something like this occurs, please be patient and understanding. Our customer services team will endeavour to provide a resolution.
Remember by making any purchase on this site that means you have read and understand our policies and have accepted everything we have stated in them.
Terms of service-
The following words or phrases; ‘Product’ , ‘item’ , ‘stock’ , ‘order’, ‘our pieces’, ‘ONE STOCKs’ , ‘ONE STOCK’ , ‘stocks’ , ‘stock(s)’ refer to items sold on this site.
The following words or phrases; ’SELTORA’ , ‘Seltora’s’ , ‘Our’ , ‘us’ , ‘we’ refer to this business (SELTORA) and our team.
The following words or phrases; ‘The business’ , ‘This business’ , ‘customer services’ , ‘customer service’ , refer to this business (SELTORA)
By viewing and using our site you are accepting our policies. By making any purchase on this site you are agreeing to our terms of service and policies; if you wish to make any dispute it is likely to be refused and deemed invalid because you have already agreed and accepted our terms of service and policies. Ensure you are 100% clear on our terms of service and understand our policies before confirming any purchase and making payment; you will be solely liable.
It is your responsibility to ensure all data you provide us is correct when making purchases as we are not liable for any errors. If you have placed an order and upon confirmation after checkout you realise you have entered incorrect details for example your address, ensure you contact customer services immediately after your order has been confirmed so the necessary amendments can be made. If you notify us after your order has already began processing with our team there will be no guarantee the necessary amendments can be made to cancel your order in time meaning you are solely liable. Customer services will endeavour to resolve this issue for you however it is your responsibility and we do not accept any liability if you email us after your order is processed/shipped. Ensure you check all of your personal information thoroughly before confirming or paying for any items on this site, especially given the nature of the items we sell on this site. Your order will be delivered to whichever address stated in your order that you have applied, therefore once your item is delivered and signed for, we are no longer liable for anything after that process. If someone else such as your neighbour or an unknown person to you signs for your order package we are not liable as that is your responsibility to ensure you are there at the address you stated to receive your order package as you will have been notified by us of your delivery time. By making a purchase on our site you are agreeing to accept liability if this occurs; you accept we are not liable.
You are responsible for using devices to access this site. Any purchases made using your personal details are solely your responsibility. We accept no liability for misuse of your details or accidental purchases made by you or with your details. You are responsible for protecting your personal information and ensuring no other person(s) uses your details or makes purchases on your behalf. If you allow another person to make any purchase on this site on your behalf you are personally responsible for overseeing that purchase order. Please note that SELTORA has the right to cancel your order during the processing time despite you receiving a confirmation email if we believe it is a fraudulent order.
All stock(s) listed on this site are sold by SELTORA. SELTORA works with trusted suppliers & reputable business’ finding and sourcing rare, innovative items. Read product descriptions thoroughly as all the necessary stock details are stated there for that specific stock. All important information regarding the products on this website will be stated in the product descriptions.
We have the right to change or update our terms of service at any given moment where we see fit for our business on this site; it is your responsibility to ensure you are up to date before purchasing. Ensure you have read and understand our terms of service and policies before making any purchases.
RETURNS, REFUNDS, EXCHANGES & REPLACEMENTS-
On our website our policy is no refunds. This is what we go by however if you contact our customer service team regarding your order they may be able to provide a resolution despite our policy, but this is solely at our customer services discretion. Refunds are not guaranteed unless an item is out of stock once you have already paid, at which point you will be refunded to your original payment method. If you receive your order and no longer want the items you will not be eligible for a refund as all sales are final. However you may email customer services and request a refund stating your reasons as refunds may be approved in some instances, but they are not guaranteed. Refunds are only determined at the discretion of our customer services team. They have the right to reject a request for a refund and in result you will not be eligible. They also have the right to approve a full refund, give partial refunds/gift cards and/or store credits; in some instances you may even be able to keep an item/items and receive your preferred replacement item as we do aim to provide customer satisfaction in a way that gives you the best shopping experience! All resolutions and outcomes will be decided by our team. Aside from this, when shopping on our website ensure you do so keeping in mind you are not entitled to a refund after you have made a purchase. If you have any issues or grievances with your order after receiving your items you can contact customer services via the consultations and contact chat feature on our website. You can explain any concerns or issues you have with your purchase and they will respond with the resolution they see fit. Do not let this stop you from ordering, as our customer services understand the importance of a good shopping experience and want you to have the best experience with us, so do not hesitate to get in touch before ordering or while waiting for your order. We aim to resolve issues in a way that respects our work while keeping you happy!
Acception Instances for Returns & Exchanges-
The only instances you can return items and/or exchange is if you have ordered the wrong size and are requesting an exchange replacement size, or if you have received a faulty item.
Returns/Replacements-
If you order the wrong size jewellery you can exchange for the correct size in the same item you need. This service for exchanges/replacements applies to items in your order that have different size options. This is not intended for items that are the same but a different colour. You may only return for an exchange in the same item but a different size based on the new size you need.
Exchanges are free for UK orders. For outside of the UK orders a fee to exchange and return may be payable on your part.
You’ll be sent a return label once you’ve contacted customer services. You need to contact customer services by the seventh day of receiving your order to be eligible for an exchange on the wrong size item otherwise you will not be eligible to return your item/items for a replacement and you will have to make a new order.
When you are returning items ensure you return everything that came in the order, hence any receipts/confirmation or gift packaging unless you are told otherwise by customer services. If you fail to return everything In the condition you received it, when customer services receive the order back it may be rejected or sent back to you and you may not receive your desired replacement, so ensure you return everything in the same condition you received it. You may return an item and receive a replacement size once. After this first exchange if the replacement size is not correct you will have to place a new order and keep the previous items as we only exchange sizes one time per item that requires an exchange in your order(s).
If the item you want as an exchange is not available, customer services will not be able to process an exchange for you therefore you will be unable to get an exchange for your item. Despite this our customer services will endeavour to provide a different solution; you may potentially be offered a replacement item of your choice from our website worth the same amount or more and you will pay whatever the difference in price is, provided you have returned the item in the condition it arrived to you in. If you do choose to accept a new item as the replacement in the event the item you initially wanted is unavailable, this will count as your first replacement item, meaning if you receive that replacement and it is not the right size for you either, you will have to keep that item and you will need to place a new order if you want a different size or item.
Remember you need to contact customer services for an exchange by the seventh day of your order being delivered. If you do not contact customer services by the seventh day for an exchange you may still be able to get an exchange, however it will not be guaranteed if you did not contact customer services by the seventh day of receiving your order. The decision will be based on the discretion of customer services. Note that as long as you have contacted customer services by seventh day of receiving your order regarding any issues with your order or any requests for any exchange, when customer services respond they will be able to process that on their end. Rest assured that you will still be eligible for a replacement even if customer services do not get back to you by the seventh day of you receiving your order. As long as you contact customer services by the seventh day you received your order you will be eligible to get a replacement processed.
Faulty items -
What we consider as faulty:
-Damaged goods (wear&tear/marks/stains) ; the fault will be approved/disapproved at the discretion of customer services.
-Malfunctioning items (does not work according to function) if it is suppose to have a function, or main parts/segments for example clasps not opening/closing
-Missing pieces (missing stones/diamonds/beads and other key elements missing)
If you have received a faulty item the same process applies with exchanges. Contact customer services by the seventh day of receiving your order for further instructions. Ensure you return all the items from your order as you receive them and customer services will be able to send out a replacement. If there are any issues after this replacement is sent out, please contact customer services who will provide a resolution.
For faulty items If you contact customer services after the seventh day, you may still be eligible for a replacement upon returning the faulty item. However the outcome will be determined by customer services whether you receive a replacement, as if you have not contacted customer services by the seventh day of receiving your order as faulty, the time after you receiving the goods and examining them (which we assume as at least 7 days) could be considered faults due to wear and tear on your part that are not our fault, therefore we will not accept a return for the order item(s). To guarantee a replacement, ensure you contact customer services by the seventh day of receiving your order. After this time you are not guaranteed a replacement, however you may still contact customer services as we always aim to provide a resolution.
Return/Exchange Liability -
Please be aware if you do not return the original item(s) in the original condition they were sent to you in we may keep the return and cancel your return/exchange. This will then invalidate any entitlement we stated that you have above if you do not return everything in the condition we sent it to you in so make sure you do not tamper with/use items or change items before returning them.
Moreover, in the event we identify incorrect items being sent back to us according to what you stated you would be returning or if you attempt to return items that are not from us according to our checks we may decide to send you back the return items you have sent to us and/or cancel your return/exchange therefore your entitlement according to our initial terms will no longer be valid.
This may also prohibit your ability to order from us in the future depending on how serious we take your return based on what you send back to us if it does not meet our expectations. Therefore if you are carrying out a return we strongly advise you return all items you receive from us in the condition you received them in if you wish to carry out a successful return/exchange according to our terms. Also ensure you follow any specific instructions you are given for your order from our customer service team as not every order will require the same service.
Insured Replacement Pieces
Our selection here have brilliant cuts which allows the pieces to dazzle effortlessly in the light therefore resembling organically sourced diamonds. Some of these pieces however are not full silver plated so be sure to read the descriptions, nevertheless you can expect a good quality piece that can last for some time provided you maintain the piece and treat it as you would a full silver or gold/diamond purchase, ensuring cleanliness with our cloth provided, avoiding getting the piece(s) wet and removing when not needed to be worn during treacherous tasks that might damage the plating.
However as these pieces are purposed for replacing your more expensive diamond purchases for your casual wear, if you are purchasing from the Insured Replacement Pieces collection, we expect you are someone looking for a more affordable alternative to your current jewellery, or a piece you are able to wear during certain activities. Maybe even in the event you are going away and do not wish to lose your more costly jewellery during your commutes, one of these pieces could be perfect for you so you can leave your more costly pieces at home and still wear your replacement while you are away.
Therefore, due to the fact we expect your purchases here to be able to be used as replacements for your more costly jewellery purchases, when you purchase a piece from the Insured Replacement Pieces collection that is ‘INSURED’ this means you will be able to purchase it for the original price along with our set additional £45 insurance charge added within the price of the item. This may make it seem more costly than purchasing the item without the insurance, however this added insurance means you will also be sent an extra 2 of the same item in the same size with the item you have ordered. The same will apply to any other items with ‘INSURED’ stated on them from the Insured Replacement Pieces collection. So by paying a little extra you are going to receive 3 of the item you have ordered. This allows the piece to serve its purpose for you and truly act as a replacement piece for you, so in the event you may lose the item you have ordered from us or it gets damaged/faded from wear and tare over time, atleast you will already have the two extra pieces at hand to alternate to so it will never be gone and you can still enjoy the piece for a longer time, much cheaper than having to re purchase the piece by itself for the full price if you lose it!
Please remember the 2 extra free items only applies to items from the Insured Replacement Pieces collection that say ‘INSURED’. All items in this collection are ‘INSURED’.
‘INSURED’ means there is an extra £45 fee added to the item full price to allow for you to receive the extra 2 replacement pieces at the discounted price essentially free. This is why you may still see the same item in search or in other collections across our website but for a cheaper price if it is not in this collection because it will be the same item but just not insured meaning the £45 insurance price is not included in that, hence it appearing cheaper than the replacement pieces in the Insured Replacement Pieces collection.
NOTE- If you are ordering from this collection please be aware that your 2 extra replacement pieces may not be guaranteed to come with the piece(s) you order, they might come separately depending on stock levels for our insured pieces so do not be alarmed if you do not receive the extra 2 replacement pieces for each item that is insured that you have ordered. The extra 2 pieces may take a couple of extra days to arrive to you, or in some cases they may come with the piece(s) you ordered so please be patient and ensure you keep an eye out checking for updates and delivery email confirmations from us!
In the event something you have ordered and already paid for from this collection is unavailable for whatever unprecedented reason, rest assured as we will be in touch and you will be refunded the £45 insurance amount that was automatically added to your order. However this is very unlikely to happen as we expect whatever you order will be sent to you so no need to worry about something like this, it is just a disclaimer!
Jewellery FAQ
Privacy policy-
The security of your information is paramount. Any personal data you have provided that makes you identifiable is stored securely and confidentially. Everything is processed in accordance with the legislation that applies which makes this privacy policy, setting out the personal data we collect and hold in relation to you when you interact with us by using our site.
We take the necessary organisational steps and precautions to protect your personal data against unauthorised or unlawful processes; this may include encrypting your information to applicable industry standards.
How we use and hold your data:
- To ensure we can fulfil your order - we require your identification, contact and payment data to enable the necessary Group company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Group and/or a third party, such as one of our couriers in order for them to supply or deliver the product that you ordered. We may keep your details for a reasonable period of time after you have completed a transaction in order to fulfil any contractual obligations such as refunds, compensation etc and to meet any legal obligations for the retention of transactional data).
- To make suggestions for you, recommending relevant products; tell you about similar products and services, services that you may be interested in hearing about, by email, post, mobile, telephone and/or through other digital means (dependant on your stated preferences) including any social media platforms.
- For our marketing preferences.
- To improve our wesbite.
- To analyse our advertising.
- To process outstanding payments and for fraud detection.
- To process any applications and/or respond to any queries you have for our customer services.
We will only hold information that you have provided us with. We will only hold it for the necessary time needed to ensure we are adhering to legal standards and obligations, also to ensure timely and accurate fulfilled processing of your orders in line with our policies and terms of service.
You have the right to ask us not to process your personal data for our business marketing advertising purposes. You can exercise this right to prevent that processing by choosing certain options when filling in forms, applications, sign ups or any details on our site and upon entry of our store choosing the cookies you allow us to use from your data. It is your responsibility to ensure all data you provide us is correct when making purchases as we are not liable for any errors. If you have placed an order and upon confirmation after checkout you realise you have entered incorrect details for example your address, ensure you contact customer service immediately so the necessary amendments can be made. If you notify us after your order has already began processing with our team there will be no guarantee the necessary amendments will be made meaning you are solely liable. Ensure you check all of your personal information thoroughly before confirming or paying for any items on this site, especially given the nature of the items we sell on this site. Your order will be delivered to whichever address stated in your order that you have applied, therefore once your item is delivered and signed for, we are no longer liable for anything after that process. If someone else such as your neighbour or an unknown person to you signs for your order package we are not liable as that is your responsibility to ensure you are there at the address you stated to receive your order package as you will have been notified by us of your delivery time. By making a purchase on our site you are agreeing to accept liability if this occurs; you accept we are not liable.
Where you have consented to us using your data, you can choose to withdraw that consent at any given time.
If the information we hold about you is inaccurate or incomplete, ensure you notify us immediately so we can correct or supplement it.
We are: SELTORA. UK based business. Website English language. Established 2023. Headquarters/base in Nottingham UK, London UK & Birmingham UK.
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