Contact

To contact customer services in any regards please press the chat icon with the three dots on the right hand corner of your screen on this website where you will be presented with help options. If none of these options apply to you, make sure you start a chat and leave a message that way an advisor can get in touch as soon as possible. If an advisor is unable to get intouch at that moment, rest assured as an advisor will be able to respond in due time afterwards as long as you have entered your email address when you started the chat, so you can expect a response via email. If you or an advisor come away from the chat for a long period of time, or if you would prefer to communicate via emails, your chat will be continued via email so ensure you enter your email address when starting the chat!

24hr support is available all weekdays excluding weekends.

For urgent assistance or If you experience difficulties getting in contact via the online chat (especially if it is in regards to contacting by the 7th day for your order) please email customerservice@seltora.co.uk

CONTACTING CUSTOMER SERVICES BY THE 7TH DAY FOR YOUR ORDER- 

In regards to your orders, if you need to contact customer services by a particular time frame according to our terms and conditions, make sure you do so promptly by starting a chat from the chat icon on the right hand side of your screen on our website. Make sure you select the option ‘Contact by 7th day’ where you will be given instructions, or you can start a chat with customer services right away in the chat section.

**DO NOT RESPOND TO ORDER CONFIRMATION EMAILS/NOTIFICATIONS**

Our order confirmation emails are automatic therefore if you send an email to them you will not receive a response. If you would like to get in contact in any way please ensure you start a chat from our website using the chat function stated above to avoid disappointment.